My cut failed or seems stuck

A few things to check, quickest first:

1. Give long footage time. Transcription and editing scale with source length — a long interview genuinely takes a while on the first (fresh) pass. Re-cuts of the same footage are fast because the transcript is cached.
2. API keys (internal builds). If you manage your own keys, a run stops at the first stage without a valid Deepgram (transcription) and Anthropic (editing) key. Add them under Settings (⚙).
3. Network. Transcription and editing need a connection; a dropped connection surfaces as a friendly error and the run stops safely — your footage is untouched.
4. Not enough usable speech. If the footage is very short or mostly silence, FirstPass will say there isn't enough speech to build a cut. Try a longer clip or check that you picked the right audio track.
5. The app looks frozen. Reopen the project from Projects — a finished run is saved even if the window lost the connection mid-way.

Still stuck? Ask here with roughly how long the footage is and where it stopped, and we'll pass it to the team with your account context. Nothing about your video is uploaded when you do.